Apologies: Unfortunately the Bonus Games were not sent 😭
about 3 years ago – Sun, Jul 23, 2023 at 05:08:49 AM

Dear backers,

We hope this update finds you well. We have some important information to share regarding the delivery of Steam keys for the bonus games through Backerkit.

We recently attempted to send out Steam keys via Backerkit, but unfortunately, the emails were never sent. We immediately contacted Backerkit's support team to resolve the issue, and they informed us that users need to fill out a survey before receiving their keys. We apologize for any inconvenience this may have caused.

We want to assure you that we were acting with your best interests in mind and were eager to provide you with the bonus games as quickly as possible. However, it seems that we need to set up the survey first, and it will be completed by mid to late August 😞.

We understand that this delay might be disappointing, and we sincerely apologize for any frustration it may cause. We assure you that we are working diligently to resolve the situation and get the bonus game Steam keys to you as soon as possible.

Unfortunately, Backerkit did not provide us with any error messages or indications that the emails were not being sent, leading to this unforeseen delay. We will keep you updated throughout the process and provide further information once the survey is ready.

Thank you for your understanding and continued support. If you have any questions or concerns, please don't hesitate to reach out to us.

Best regards, 

- Cyberwave & rokaplay team

🍬Bonus Games have been sent out!
over 3 years ago – Fri, Jul 21, 2023 at 05:17:54 AM

😯Good news!😯

The bonus games (Stranded Sails + Hourglass) have been shipped. You should have received an email with the Steam Keys. Have fun with the games.

PS: Please keep in mind that the delivery of the email can take up to 12h. Please also check your spam folder. The email should come from Backerkit.

Apple ID Backers:

In other Kickstarter campaigns we have had some problems with Apple ID email addresses when trying to contact users via Backerkit Pledge Manager. We wrote more details in the last update!

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Project we love: Tavern Talk - A cozy barkeeper talking simulator

Listen to stories of boasting glory and utter failure. Gather rumors, turn them into quests, and send the next adventurer on a journey that may change their life forever. Play the tavern owner, serve your drinks, and save the day! And while you’re at it why not uncover truths about a looming evil?

Content Warning: Like in every good Pen & Paper campaign, Tavern Talk touches topics that may hit right in the feels. Please be aware that there will be mentions of death, grief and violence.

💸Kickstarter money arrived, ❌135 backers could not pay,👉 next Steps.
over 3 years ago – Mon, Jul 17, 2023 at 07:05:54 AM

Hey Solarpunk backer, I hope you are well?

Kickstarter money arrived

We're thrilled to announce that the Kickstarter funds have arrived 🥳, marking a major milestone for our project. We appreciate the support of all our backers who were able to contribute.

However, we wanted to inform you that unfortunately, 135 backers were unable to complete their payments. That's a sad thing, but it doesn't change the course of the production. 

Next Steps

Let us now talk about the next steps. 

We will probably set up a pre-order shop next month so that those who missed the Kickstarter can still support us.

Additionally, we will be working on creating our survey to gather important information from our backers.

Nevertheless we try to send out the bonus games (Stranded Sails & Hourglass) to all backers later this month, so keep an eye on your inbox.

❗Important - Apple ID Backers: 

In other Kickstarter campaigns we have had some problems with Apple ID email addresses when trying to contact users via Backerkit Pledge Manager. 

"Backers who have pledged to the campaign using their AppleID but haven't completely set up their Apple Pay account (linking their email address to their Apple Wallet) will have issues receiving their emails from BackerKit. 

Those backers have a @privaterelay.appleid.com email address and will need to reach out to the creator team or BackerKit Support to update their email address in BackerKit. 

You'll be able to reach out to BackerKit Support by clicking the "need help" link from the Lost Survey page:  https://www.backerkit.com/are_you_a_backer. When you write in to Support, please provide your name and your Kickstarter pledge number, which can be found in your Kickstarter pledge confirmation email.

Please update your Apple Pay email as soon as possible to prevent this from happening in the future. You can learn more about hiding your email when  signing in with Apple here."

Last words

Lastly, we want to express our heartfelt gratitude to each and every one of you. Your support and enthusiasm have been invaluable to the success of our campaign. We are truly grateful and cannot wait to bring our project to life with your continued support. Thank you!"

Friendly reminder 💚, Failed Payments💲
over 3 years ago – Tue, Jul 04, 2023 at 06:10:08 AM

Hi Backers,

Kickstarter has started collecting your pledges. It is expected that some pledges fail to collect due to payment issues. Kickstarter has reached out to backers with reminders to fix their pledges.

There are around 188 failed payments. 

Unfortunately, if a backer doesn't resolve their payment issues within 7 days, they will no longer be considered a backer, and we won't be able to send the rewards to that backer

Thanks to all of you who checked if your payment went through. This quick update is to remind you that there are only a few days left to check and fix failed payments. 

Unfortunately, we don't process the payments, so we can't do anything about it. You can contact Kickstarter or your bank to solve the issue if you are one of these backers.

Here is a helpful link to common payment issues: https://help.kickstarter.com/hc/en-us/articles/115005126434-Common-Pledge-Problems

Best wishes from Germany, Cyberwave & rokaplay team.

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Project we love: Loftia - A cozy solarpunk MMO

Loftia - A cozy MMO game set in a relaxing solarpunk world. Find your new home, contribute to the community, and embark on adventures, together! For PC and Mac (+ Nintendo Switch TBC!)

Loftia has already supported us during the campaign and maybe you already know their Reels/TikToks because they often go pretty viral.

>> Follow Loftia on Kickstarter

Solarpunk funded with 305.266 € - Next steps!
over 3 years ago – Thu, Jun 29, 2023 at 09:08:06 AM

Hard to believe but true, our Kickstarter campaign is over and all of you have helped us to go far beyond our goal! We are absolutely speechless and can't understand what happened. Thank you very much for your trust. Let's start the Solarpunk journey.. We can imagine that you are all eagerly awaiting the launch of the project and that you will finally get your desired tiers. 

Give us a moment to breathe and celebrate, then we'll get to work for you and start getting everything ready. With over 6300 backers, it's going to take us some time to get everything sorted and done.

Pets stretch goal 

Due to your huge interest in pets, we will try to add them to the game, even though we didn't reach the stretch goal. We can't guarantee this feature, but it might come as a free update after the official release.

What's next?

First, we have to wait for Kickstarter to collect the money - this takes on average 2 to 3 weeks. Please make sure that your cards are covered so that your pledges go through and don't get canceled. After that, we will start preparing the survey and a lot of background stuff. Because we have a lot of behind-the-scenes tasks to organize, it might take a while until you receive your first rewards like the free games, discord roles etc, but we will do our best to send out the rewards as quickly as we can!

Thank you again and see you soon 

- Cyberwave & rokaplay Team

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Projects we like: Grimoire Groves

Welcome to Grimoire Groves, a cozy roguelite dungeon crawler that will transport you to a world of wonder and excitement! In this game, you'll play as a young witch who grows cute plant creatures and discovers the secrets of the Grimoire Groves, a forest inhabited by mythical creatures and powerful spirits. 

Help them reach the Stretch Goal for the Nintendo Switch!

>>> Support the game on Kickstarter <<<

Key Features

• Grow magical plant creatures with your witch magic.
• Explore a mythical forest and find seeds to grow new plants.
• Befriend a cast of unique and quirky characters that will help you on your journey.
• Craft and collect magical items and learn new spells.
• Decorate your home base with objects that boost your magical powers.
• Unravel the mystery of the rainbow socks in a cute story about friendship and family.

LINKS: Play the Demo / Support the game on Kickstarter